Thank you for shopping at Cutest Bean, your ultimate destination for trendy and stylish women’s clothing. We are
committed to ensuring your satisfaction with every purchase you make on our online store. However, we understand
that there might be instances where you may need to return or request a refund for your order. Please read our
Refund and Returns Policy carefully to understand your rights and responsibilities.
1. Returns Eligibility:
- We accept returns within 30 days from the date of delivery.
- Items must be unused, unworn, and in their original condition with all tags and labels attached.
- Intimate apparel (underwear, lingerie, swimwear) and accessories (jewelry, hair accessories) are not eligible
for returns due to hygiene reasons.
2. Refund Process:
- If you’re unsatisfied with your purchase, you can request a refund within 30 days from the date of delivery.
- Refunds will be issued in the original form of payment used for the purchase.
- Shipping charges are non-refundable, and the customer is responsible for return shipping costs unless the
return is due to a mistake on our part (e.g., wrong item shipped, damaged item). - Once we receive and inspect the returned item, we will initiate the refund process. Please allow up to 10
business days for the refund to be processed.
3. Exchange Process:
At this time, we do not offer direct exchanges. If you wish to exchange an item, you will need to return the
unwanted item and place a new order for the desired item.
4. How to Initiate a Return:
- To initiate a return, please contact our customer service team at [email protected] within 30 days of receiving your order.
- Please provide your order number, the reason for the return, and any relevant details.
- Our customer service team will provide you with return instructions and a return shipping address.
5. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us within 7 days of receiving your order.
- We may request photographic evidence of the issue before authorizing a return or replacement.
6. Final Sale Items:
Items marked as “Final Sale” are not eligible for returns or refunds.
7. Cancellations:
Orders can be canceled within 24 hours of purchase. After this time frame, the order will be processed and cannot
be canceled.
8. Exceptions:
Our policy applies only to items purchased from the Cutest Bean online store. Items purchased from other retailers
or platforms must be returned according to their respective return policies.
Please note that Cutest Bean reserves the right to modify or update this Refund and Returns Policy at any time
without prior notice. It’s recommended to review this policy before making a purchase.
If you have any questions or concerns about our Refund and Returns Policy, please don’t hesitate to contact our
customer service team at [email protected] or
call us at +86 – 13802483973.
Thank you for shopping with Cutest Bean! We appreciate your business and strive to provide you with the best
shopping experience possible.